Quays Property Advocates
Effective Date: January 2026
Quays Property Advocates (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, engage our services, or communicate with us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Property preferences and financial information relevant to property advice
- Address and location information
- Information provided through enquiry forms, lead magnets, newsletters or consultations
- Website usage data (IP address, browser type, pages visited, cookies)
Where relevant, we may also collect information required to provide professional property advocacy services.
2. How We Collect Your Information
We collect information when you:
- Submit forms on our website
- Contact us by phone, email or social media
- Download resources or subscribe to updates
- Engage us for property advocacy or related services
- Interact with our website through cookies and analytics tools
Where possible, we collect personal information directly from you.
3. Why We Collect Your Information
We collect and use your information to:
- Provide buyer’s advocacy and property advisory services
- Respond to enquiries and provide property-related advice
- Communicate with you about our services
- Send newsletters, market updates or marketing communications (you can opt out anytime)
- Improve our website, services and client experience
- Meet legal, regulatory and professional obligations
4. Disclosure of Personal Information
We may disclose your personal information to:
- Real estate agents and property professionals involved in your transaction
- Mortgage brokers, conveyancers, solicitors, or financial professionals (with your consent)
- Service providers assisting with website hosting, CRM systems, email marketing or analytics
- Government or regulatory authorities where required by law
We do not sell your personal information to third parties.
5. Website Analytics & Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Understand website traffic and user behaviour
- Improve website performance and content
- Deliver relevant advertising or remarketing
You can disable cookies through your browser settings; however, some website functionality may be affected.
6. Marketing Communications
If you subscribe to updates or download resources, we may send you property insights, market updates or promotional content.
You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.
7. Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using secure systems and reputable third-party providers. While we take reasonable precautions, no online transmission can be guaranteed 100% secure.
8. Access and Correction
You may request access to the personal information we hold about you or request corrections if it is inaccurate or out of date.
To do so, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology or business practices. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Quays Property Advocates
Email: enquire@quaysproperty.com.au
Phone: 0414 568 749
Website: www.quaysproperty.com.au